Since launching the new website and online banking, several of you have mentioned having issues with logging into your accounts. Some of you were first time users of our online banking system, while others were experiencing issues related to resetting passwords.
For your protection and to prevent fraudulent activity, we require you to call (229) 420-8200 or 1 (800) 227-9180, option 2 to reset your password.
However, as a security feature of the new, online banking system, there is a way to prevent this from occurring in the future. For your convenience, we’re going to walk you through the process step-by-step.
After logging in, you will need to click “Your Preferences” and the sub-title, “Login Security Credential.” (See photo below for reference.)
Once you’ve selected, “Login Security Credential” – you should see a link for “Password Reset,” click there. (See photo below for reference.)
Proceed to answer the questions as prompted and submit your answers. (See photo below for reference.)
Once you have completed this step-by-step process, you will be set for future password resets. What does this mean? The next time you are logged out of your account and a DOCO representative isn’t available for assistance, you may reset your password by answering your preset security questions.
The next time you forget your password, image, or passphrase – you can reset the password, image, or passphrase by clicking the appropriate option seen below. Please know, these options will not work if you haven’t followed the steps mentioned above.
Still have questions? Feel free to comment below, fill out our Feedback Forum, or give us a call at (229) 420-8200 or 1 (800) 227-9180, option 2.
With the launch of the new website, we’ve been receiving a great deal of feedback (both positive and negative). Based on your feedback, we’ve compiled a list of frequently asked questions (FAQs) in hopes of making your overall user experience a great one.
Several of you have expressed issues when attempting to log into Online Banking. Right now, the only issue we’ve discovered is that the system we use for Online Banking is NOT compatible with Internet Explorer 10. We are aware of the issue and are working diligently to resolve it as soon as possible.
While we are working on a resolution, we suggest using Google Chrome as your internet browser. This should resolve the issue and allow you to access your Online Banking. If you are not familiar with Google Chrome, you can find out more and download this browser here: https://www.google.com/intl/en/chrome/browser/.
If you are not using Internet Explorer 10 and are still experiencing issues, please call (229) 420-8200 or 1 (800) 227-9180.
We apologize for the inconvenience this may have caused and thank you for your patience!
In attempt to answer many common questions, we’ll be hosting a series on FAQs – so be sure to check back.
At Finnicum Motor Company a “handshake still means something” and it is this philosophy they have stood behind for over 13 years. Owners, Darrel Finnicum and Mike McVey invite you to stop by to test drive one of their 80+ pre-owned vehicles in stock today!
We asked them, what does Finnicum Motor Company have that makes their dealership stand out? It’s their like new, pre-owned vehicles; the fact that all vehicles are CarFax® Certified; and their competitive prices!
*For details regarding our business spotlight, please contact Brianne Heape at BrianneH [at] dococu [dot] come or click here.
Each month, we will be featuring a business (that is a member of DOCO Credit Union) on our website homepage and here on the blog! This will be a complimentary opportunity for businesses and a chance for us to say thank-you for the business sent our way.
Going forward, you will see local and statewide businesses featured here with a brief summary, a photo or two, and any specials currently being offered by your company. If contacted, you will be asked to fill out a questionnaire voluntarily and to provide a photo of your company. We will write the article, which will be published here on our blog, along with a special featured on the homepage of DOCO Credit Union’s website. Each business will be featured for a minimum of two weeks!*Businesses will be featured on a first come, first served basis and only one business will be highlighted at a time. Information may be promoted on the DOCO Credit Union website, blog, newsletter, and social media websites.
For more details, please email Brianne Heape at BrianneH [at] dococu [dot] com.
As a valued member of DOCO Credit Union, we are committed to serving you. As a new benefit of membership, we are providing you with free access to GreenPath, a money management and financial education services program. Through comprehensive education and exceptional service, GreenPath has been assisting individuals for more than 50 years.
GreenPath gives you unlimited access to financial counselors at absolutely no cost to you! Yep, you read correctly - it’s free to you! As a member of DOCO Credit Union, you can receive assistance with:
- Personal and family budgeting
- Understanding your personal credit report and how to improve your score
- Personal money management
- Debt repayment
- Avoiding bankruptcy, foreclosure, and repossession
- Identity theft resolution services
GreenPath counselors are available Monday – Thursday, 8 AM to 10 PM (EST), Friday, 8 AM to 7 PM; and Saturday, 9 AM to 6 PM. To use this new service, simply call 1-877-337-3399 or visit www.DOCOCU.com and click on the GreenPath link located in the Education Center here.
Each year, our Christmas tree decorations are provided by our Partner in Excellence schools! This year, we are proud to have Lee County Primary, Liberty Elementary, Live Oak Elementary, Northside Primary, Sumter County Primary, Sylvester Road Elementary decorate our trees!
What do you think? Beautiful, right? Be sure to check out our decorations – truth be told, they are way prettier in person!
For more pictures of our Christmas decor and the decoration process, be sure to check out our Facebook album here.
In case you haven’t heard, we are thrilled to be an official drop-off location for Toys for Tots! Collection boxes are located at each of our branches and will be picked up the week of December 3, 2012. Please help us share the joy of Christmas with less fortunate children by donating a new, unwrapped toy today!
Shamone K. recognized how well our members and employees help people in the community. It’s people like Shamone that makes our participation with Toys for Tots so successful and possible.
Do holiday expenses put a squeeze on your budget? Wouldn’t it be nice if you could skip a loan payment to have extra cash for holiday spending? Now you can with DOCO’s annual Skip-A-Payment promotion! This November, December, or January you can skip a payment on one or more of your personal loans with DOCO Credit Union by making a $30 contribution per loan payment skipped to DOCO’s Community Involvement Fund. All you have to do is complete the attached coupon and return it to the credit union before the due date of your loan during the promotional period of November 1, 2012 – January 31, 2013. You must also submit your Community Involvement contribution and sign a Subsequent Action form (provided by a DOCO loan officer).
All Skip-A-Payment contributions are applied to DOCO’s Community Involvement Fund, which benefits charitable organizations in our region.
Download the 2012 Skip-A-Payment Coupon now, for complete details!