Category: Tips

17 Apr

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FAQs, part III

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Since launching the new online banking system, several members have experienced difficulties accessing the online banking system. We have consistently found that the problems are related to the use of Internet Explorer 10. Unfortunately, the online banking system and Internet Explorer 10 are not compatible. Please know that we are doing everything in our power to resolve the issues; however, we apologize for the inconvenience this may have caused you.

In the meantime, we have a temporary fix to help!

Step 1: Whenever you visit http://dococu.com/, please select “Compatibility View Settings” under the “Tools” category on your navigation bar. It should look similar to the image below.

faq-ie10-(step-1)

Step 2: Once you have selected “Compatibility View Settings,” a window (like the image you see below) will open. Please type: “docosecure.com” in the “Add this website” section and click the “Add” button.

faq-ie10-(step-2)

Once you have completed the steps listed above, close your browser and reopen it. Going forward, whenever you browse to http://dococu.com/ you should be able to log into your online banking account without any issues.

If you have any questions or further issues, please do not hesitate to comment below, fill out our Feedback Forum, or give us a call at (229) 420-8200 or 1 (800) 227-9180, option 2.

26 Mar

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FAQ, part II

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Since launching the new website and online banking, several of you have mentioned having issues with logging into your accounts. Some of you were first time users of our online banking system, while others were experiencing issues related to resetting passwords.

For your protection and to prevent fraudulent activity, we require you to call (229) 420-8200 or 1 (800) 227-9180, option 2 to reset your password.

However, as a security feature of the new, online banking system, there is a way to prevent this from occurring in the future. For your convenience, we’re going to walk you through the process step-by-step.

Step 1.

After logging in, you will need to click “Your Preferences” and the sub-title, “Login Security Credential.” (See photo below for reference.)

step-1

Step 2.

Once you’ve selected, “Login Security Credential” – you should see a link for “Password Reset,” click there. (See photo below for reference.)

step-2

Step 3.

Proceed to answer the questions as prompted and submit your answers. (See photo below for reference.)

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Once you have completed this step-by-step process, you will be set for future password resets. What does this mean? The next time you are logged out of your account and a DOCO representative isn’t available for assistance, you may reset your password by answering your preset security questions.

The next time you forget your password, image, or passphrase – you can reset the password, image, or passphrase by clicking the appropriate option seen below. Please know, these options will not work if you haven’t followed the steps mentioned above.

step-4

Still have questions? Feel free to comment below, fill out our Feedback Forum, or give us a call at (229) 420-8200 or 1 (800) 227-9180, option 2.

19 Mar

1 Comment

FAQs, part I

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With the launch of the new website, we’ve been receiving a great deal of feedback (both positive and negative). Based on your feedback, we’ve compiled a list of frequently asked questions (FAQs) in hopes of making your overall user experience a great one.

Several of you have expressed issues when attempting to log into Online Banking. Right now, the only issue we’ve discovered is that the system we use for Online Banking is NOT compatible with Internet Explorer 10. We are aware of the issue and are working diligently to resolve it as soon as possible.

While we are working on a resolution, we suggest using Google Chrome as your internet browser. This should resolve the issue and allow you to access your Online Banking. If you are not familiar with Google Chrome, you can find out more and download this browser here: https://www.google.com/intl/en/chrome/browser/.

If you are not using Internet Explorer 10 and are still experiencing issues, please call (229) 420-8200 or 1 (800) 227-9180.

We apologize for the inconvenience this may have caused and thank you for your patience!

In attempt to answer many common questions, we’ll be hosting a series on FAQs – so be sure to check back.

11 Jan

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Welcome, GreenPath!

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As a valued member of DOCO Credit Union, we are committed to serving you. As a new benefit of membership, we are providing you with free access to GreenPath, a money management and financial education services program. Through comprehensive education and exceptional service, GreenPath has been assisting individuals for more than 50 years.

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GreenPath gives you unlimited access to financial counselors at absolutely no cost to you! Yep,  you read correctly - it’s free to you! As a member of DOCO Credit Union, you can receive assistance with:

  • Personal and family budgeting
  • Understanding your personal credit report and how to improve your score
  • Personal money management
  • Debt repayment
  • Avoiding bankruptcy, foreclosure, and repossession
  • Identity theft resolution services

GreenPath counselors are available Monday – Thursday, 8 AM to 10 PM (EST), Friday, 8 AM to 7 PM; and Saturday, 9 AM to 6 PM. To use this new service, simply call 1-877-337-3399 or visit www.DOCOCU.com and click on the GreenPath link located in the Education Center here.

16 Oct

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Tips to Avoid Identity Theft and Protect Your Financial Information

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As a financial institution looking out for our members, we wanted to provide a few simple tips to help protect your personal, financial, and identifiable information, along with advice on avoiding identity theft.

  • Never share personal, financial, or identifiable information via unfamiliar text, email, websites, phone calls, or social networks. DOCO Credit Union will not call, email, or text our members requesting account information or social security numbers.
  • Monitor your financial accounts. With online banking, DOCO makes this tip an easy one. By checking your account activity regularly, you will notice suspicious activity sooner.
  • Opt for paperless account statements and bills – often fraudulent activity is a result of mail theft. Click here for more information on DOCO Credit Union‘s account services, which include free e-statements and bill pay.
  • Guard your social security number and be sure not to give it out freely. The same goes for your home address and birthday!
  • Be sure to shred all documents that contain personal, financial, or identifiable information before deeming garbage.
  • Check with your financial institution often, to be aware of phishing attempts and scams. As a member of DOCO Credit Union, we advise you to check our website, e-statements, and social media sites such as Facebook for phishing scam warnings. You can find us on Facebook here and Twitter here.

Along with the tips listed above, we advise you to check with your financial institution to ensure your financial information is protected. By partnering with a credit union, such as DOCO Credit Union – you are on your way to protecting yourself from fraud!

For more tips on protecting your financial information and avoiding identity theft, be sure to click here.

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23 Aug

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What’s the difference in a Credit Union and a Bank?

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What is the difference between a Credit Union and a Bank? Great question!
Credit unions are not-for-profit, member owned financial cooperatives that promote savings to improve member’s lives. Members at a Credit Union have a voice in the direction of the Credit Union.  Most credit unions membership consists of people from various employers, schools or counties. Banks are for-profit financial corporations who are focused on making a profit for the Bank. Stockholders at banks expect a return on their investment, where as credit union’s board of directors are all volunteer (they don’t get paid) and are elected by the membership.
Unlike banks, credit unions exist solely to serve their members, not to pay stockholders. Any earnings DOCO makes are returned to the membership in the form of lower interest rates on loans and higher dividends on deposits.  A Credit Union insures your account up to $250,000 through the National Credit Union Association (NCUA).  Banks are insured by the Federal Deposit Insurance Corp. (FDIC) for the same amount, both are U.S. government agencies.
Hopefully this has helped with the confusion on the difference between a bank and a credit union.  It is important to know what both offers so you can make a sound, decision for your financial needs.  There is a common misconception that only teachers can join DOCO Credit Union.  This is not the case.  Our field of membership has opened up beyond just teachers.  If you are interested in joining the Credit Union, please check us out on our website www.dococu.com or call 1-800-227-9180 for more details and if you’re eligible to join.

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14 Aug

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Reaching Your Savings Goals

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Advice on reaching your savings goals by our PR Director, Becky Belcher.

How many of you have every had an emergency occur and you were stuck searching for a way to pay for it?  Maybe you had a tire blow out on the interstate and now you have to buy a new one.  If you had a savings account, you would have your answer.  Unfortunately, most of us do not have a Savings Account set up.  Well, now is the time to start one.  I know…you’re thinking, where do I get that money…I already can’t make ends meet.  My answer, “How can you not!”

You can’t start saving for your goals in life without beginning with a budget and get this on paper.  A budget is a step by step plan for meeting expenses in a given period of time.  Believe me, once you see it on paper you’ll be amazed at the areas where you can cut back.  Meeting your saving goals is all about choices!  You are the only one who can decide how to spend your money.

You can’t make a budget if you don’t know your expenses.  To reach your goals, follow these steps:

Pay yourself first – your savings.  How much are you going to put back?  If your job offers payroll deduction, that is a great way to save.  The money will be taken out before you get your check.  You don’t seem to miss it as much and then your money will begin to grow.

Keep track of expenses – Here’s where your budget comes in.  You’ll see where you are spending your money.  The key is to stick with your budget.

Have a realistic goal – Don’t put too much pressure on yourself.  Sure, we would all love to have a million dollars in a saving account, but the reality is most of us won’t see this.  You will know by having a budget how much you can and want to save toward your goal.  After you’ve got some money in a savings account, you can then start saving towards your other goals (car, trip, etc.)

Put it somewhere safe – My grandpa was just as much to blame here.  He grew up in a generation where keeping your money under the mattress or coffee can was normal.  This is not safe.  Too many things can happen and if the money is lost, you can’t get it back.  Please put that hard earned money in a financial institute like DOCO Credit Union where it is insured and safe.  Plus, it’ll be earning interest.  Free money…take advantage of it!

Sample Budget Attached is a sample budget for you to start with.  It is a little time consuming at first, but well worth it in the long run.  Break the rut and start saving!  Maybe skip that drink you buy at two o’clock each day from the vending machine and buy that drink in a case at the store and bring your drinks to work.  You’ll be amazed how much you can save.  Example: Say I buy a drink for $1.00 each day.  That’s $5 a week, $100 for a month (based on 20 working days), $260 a year!  That’s $260 you can put in your savings account!!

Start small, say ten dollars, and work your way up.  Money starts to add up quick and in a year you’ll have a little tucked back for that emergency.

Interesting in opening a Savings account? Find out more information about opening a Savings account with DOCO Credit Union here.

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09 Aug

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Back to School

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It’s that time of year, back to school. For some this may be an exciting time, for some it may be dreaded, for some it’s the first day of elementary school, for some it’s the first day of college… whatever the case may be, we are here with tips, budgets, check lists, and more!

Parents, you may be brainstorming a gift for your child’s very special teacher or favors for a back to school party. If so, we’ve got several gift ideas for teachers and your child’s classmates. On a budget, we’ve got tips for savings on healthy meals and snacks too!

Heading off to college, we’ve got ideas for you too! Including tips to creating a budget, with helpful hints for dining and decorating your new dorm on a budget. So you don’t forget anything, we’ve got a check list for moving into a college dormitory. Dreading some difficult college courses, fear not – we’ve got study tips too!

Be sure to follow our Pinterest page for more tips and helpful hints! For detailed back to school ideas, follow our Pinterest board here. High school graduates and college students, find back to school tips on our College Pinterest board here.

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05 Jul

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Want to Trade?

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If you are interested in trading in your vehicle, our VP of Lending has some advice for you.

Before trading in your vehicle, determine the value of your car or truck. That way, any equity you may have earned will not be lost. To gain a better understanding of the worth of your car or truck, you can access one of several value guides online.

NADA Guides provides used car value, book value, car specs, and trade in value! It is one of many online tools used to determine the car appraisals and values.

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