In case you missed today’s Albany Herald, DOCO Credit Union received a rave in the Bright Side section.
Many thanks to DOCO Credit Union for being sensitive to my needs in time of my family crisis. You and your staff went beyond your regular duties to help, and it truly felt like a member owned business.
It’s always encouraging to hear we’re doing something right!
17 Apr
Since launching the new online banking system, several members have experienced difficulties accessing the online banking system. We have consistently found that the problems are related to the use of Internet Explorer 10. Unfortunately, the online banking system and Internet Explorer 10 are not compatible. Please know that we are doing everything in our power to resolve the issues; however, we apologize for the inconvenience this may have caused you.
In the meantime, we have a temporary fix to help!
Step 1: Whenever you visit http://dococu.com/, please select “Compatibility View Settings” under the “Tools” category on your navigation bar. It should look similar to the image below.
Step 2: Once you have selected “Compatibility View Settings,” a window (like the image you see below) will open. Please type: “docosecure.com” in the “Add this website” section and click the “Add” button.
Once you have completed the steps listed above, close your browser and reopen it. Going forward, whenever you browse to http://dococu.com/ you should be able to log into your online banking account without any issues.
If you have any questions or further issues, please do not hesitate to comment below, fill out our Feedback Forum, or give us a call at (229) 420-8200 or 1 (800) 227-9180, option 2.
26 Mar
Since launching the new website and online banking, several of you have mentioned having issues with logging into your accounts. Some of you were first time users of our online banking system, while others were experiencing issues related to resetting passwords.
For your protection and to prevent fraudulent activity, we require you to call (229) 420-8200 or 1 (800) 227-9180, option 2 to reset your password.
However, as a security feature of the new, online banking system, there is a way to prevent this from occurring in the future. For your convenience, we’re going to walk you through the process step-by-step.
Step 1.
After logging in, you will need to click “Your Preferences” and the sub-title, “Login Security Credential.” (See photo below for reference.)
Step 2.
Once you’ve selected, “Login Security Credential” – you should see a link for “Password Reset,” click there. (See photo below for reference.)
Step 3.
Proceed to answer the questions as prompted and submit your answers. (See photo below for reference.)
Once you have completed this step-by-step process, you will be set for future password resets. What does this mean? The next time you are logged out of your account and a DOCO representative isn’t available for assistance, you may reset your password by answering your preset security questions.
The next time you forget your password, image, or passphrase – you can reset the password, image, or passphrase by clicking the appropriate option seen below. Please know, these options will not work if you haven’t followed the steps mentioned above.
Still have questions? Feel free to comment below, fill out our Feedback Forum, or give us a call at (229) 420-8200 or 1 (800) 227-9180, option 2.
19 Mar
With the launch of the new website, we’ve been receiving a great deal of feedback (both positive and negative). Based on your feedback, we’ve compiled a list of frequently asked questions (FAQs) in hopes of making your overall user experience a great one.
Several of you have expressed issues when attempting to log into Online Banking. Right now, the only issue we’ve discovered is that the system we use for Online Banking is NOT compatible with Internet Explorer 10. We are aware of the issue and are working diligently to resolve it as soon as possible.
While we are working on a resolution, we suggest using Google Chrome as your internet browser. This should resolve the issue and allow you to access your Online Banking. If you are not familiar with Google Chrome, you can find out more and download this browser here: https://www.google.com/intl/en/chrome/browser/.
If you are not using Internet Explorer 10 and are still experiencing issues, please call (229) 420-8200 or 1 (800) 227-9180.
We apologize for the inconvenience this may have caused and thank you for your patience!
In attempt to answer many common questions, we’ll be hosting a series on FAQs – so be sure to check back.
26 Nov
In case you haven’t heard, we are thrilled to be an official drop-off location for Toys for Tots! Collection boxes are located at each of our branches and will be picked up the week of December 3, 2012. Please help us share the joy of Christmas with less fortunate children by donating a new, unwrapped toy today!
Shamone K. recognized how well our members and employees help people in the community. It’s people like Shamone that makes our participation with Toys for Tots so successful and possible.
Thanks, Shamone!
10 Oct
Sharryl D. would like the DOCO team to continue providing excellent customer service. Plus, she believes our staff is awesome! We know why Sharryl D. loves DOCO – now tell us what you think. Are you a fan of the DOCO team? Do you appreciate our loan rates? What should we continue doing? How could we improve? Let us know, we’d love to hear!
Thank you, Sharryl D. for your kind words! Your compliments make us smile.
To let us know how we’re doing, be sure to fill out our feedback form here or let us know via our Facebook page or Twitter.
17 Sep
We love hearing positive feedback from our members! This week, Jennifer G. let us know what she thought of our customer service. What do you think? Are we acing the test?
We encourage our members to let us know how we are doing and what we can do better! So when we receive feedback – good or bad, we want to share. If you would like to let us know what we are doing right or how we can improve, be sure to fill our our feedback form here.
06 Jul
Judy S. said,
Continue listening and responding to customers. I am absolutely thrilled with the new home page. Love it. I was one of many that requested a new home page. Keep up the great work!!!
Thanks, Judy! We are thrilled to hear you love the new website. It’s feedback like yours that helps us to continuously improve!
We encourage our members to let us know how we are doing and what we can do better! So when we receive feedback – good or bad, we want to share. If you would like to let us know what we are doing right or how we can improve, be sure to fill our our feedback form here.
29 Jun
We encourage our members to let us know how we are doing and what we can do better! So when we receive feedback – good or bad, we want to share. If you would like to let us know what we are doing right or how we can improve, be sure to fill our our feedback form here.
Summer K. said,
The DOCO staff is always so helpful, supportive, and always looking out for its customers.
Thanks for the positive words, Summer!
01 May
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