Since launching the new online banking system, several members have experienced difficulties accessing the online banking system. We have consistently found that the problems are related to the use of Internet Explorer 10. Unfortunately, the online banking system and Internet Explorer 10 are not compatible. Please know that we are doing everything in our power to resolve the issues; however, we apologize for the inconvenience this may have caused you.
In the meantime, we have a temporary fix to help!
Step 1: Whenever you visit http://dococu.com/, please select “Compatibility View Settings” under the “Tools” category on your navigation bar. It should look similar to the image below.
Step 2: Once you have selected “Compatibility View Settings,” a window (like the image you see below) will open. Please type: “docosecure.com” in the “Add this website” section and click the “Add” button.
Once you have completed the steps listed above, close your browser and reopen it. Going forward, whenever you browse to http://dococu.com/ you should be able to log into your online banking account without any issues.
If you have any questions or further issues, please do not hesitate to comment below, fill out our Feedback Forum, or give us a call at (229) 420-8200 or 1 (800) 227-9180, option 2.