FAQs, part III 7


Since launching the new online banking system, several members have experienced difficulties accessing the online banking system. We have consistently found that the problems are related to the use of Internet Explorer 10. Unfortunately, the online banking system and Internet Explorer 10 are not compatible. Please know that we are doing everything in our power to resolve the issues; however, we apologize for the inconvenience this may have caused you.

In the meantime, we have a temporary fix to help!

Step 1: Whenever you visit http://dococu.com/, please select “Compatibility View Settings” under the “Tools” category on your navigation bar. It should look similar to the image below.

faq-ie10-(step-1)

Step 2: Once you have selected “Compatibility View Settings,” a window (like the image you see below) will open. Please type: “docosecure.com” in the “Add this website” section and click the “Add” button.

faq-ie10-(step-2)

Once you have completed the steps listed above, close your browser and reopen it. Going forward, whenever you browse to http://dococu.com/ you should be able to log into your online banking account without any issues.

If you have any questions or further issues, please do not hesitate to comment below, fill out our Feedback Forum, or give us a call at (229) 420-8200 or 1 (800) 227-9180, option 2.

  • Linda Hatcher

    this is ridiculous and I don’t appreciate the change from the previous method of account number, symbol, password and occasionally a question. I have not been able to access my account for weeks. Linda Hatcher

    • DOCOCreditUnion

      Hello Linda, we apologize for the inconvenience. If you wouldn’t mind, please call (229) 420-8200 and we will be happy to help!

  • Roger Robinson

    Haven’t been able to log in since the new system. Called and they wanting me to come in completely defeating the purpose of online banking. Thanks DOCO for the inconvenience. Roger Robinson

    • the DOCO team

      We sincerely apologize for the inconvenience and are actively trying to resolve the issues.

  • james boyett

    Everytime I make a move to go from one transaction to another I get a white box telling me to “wait for the previous action to complete” but it never completes and i find myself having to close out and start over. very frustrating

    • the DOCO team

      Try refreshing your page by using the F5 key.

  • Gwen

    If you access your account through Google Chrome, you should not have any difficulty with the new online banking system. It certainly saved me lots of headaches!
    You may need to install Chrome on your computer,but that is easy.