FAQ, part II


Since launching the new website and online banking, several of you have mentioned having issues with logging into your accounts. Some of you were first time users of our online banking system, while others were experiencing issues related to resetting passwords.

For your protection and to prevent fraudulent activity, we require you to call (229) 420-8200 or 1 (800) 227-9180, option 2 to reset your password.

However, as a security feature of the new, online banking system, there is a way to prevent this from occurring in the future. For your convenience, we’re going to walk you through the process step-by-step.

Step 1.

After logging in, you will need to click “Your Preferences” and the sub-title, “Login Security Credential.” (See photo below for reference.)

step-1

Step 2.

Once you’ve selected, “Login Security Credential” – you should see a link for “Password Reset,” click there. (See photo below for reference.)

step-2

Step 3.

Proceed to answer the questions as prompted and submit your answers. (See photo below for reference.)

step-3

Once you have completed this step-by-step process, you will be set for future password resets. What does this mean? The next time you are logged out of your account and a DOCO representative isn’t available for assistance, you may reset your password by answering your preset security questions.

The next time you forget your password, image, or passphrase – you can reset the password, image, or passphrase by clicking the appropriate option seen below. Please know, these options will not work if you haven’t followed the steps mentioned above.

step-4

Still have questions? Feel free to comment below, fill out our Feedback Forum, or give us a call at (229) 420-8200 or 1 (800) 227-9180, option 2.

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